RUBIO'S REWARDS FREQUENTLY ASKED QUESTIONS

 

How do I sign up for Rubio’s Rewards?

  1. The easiest way to sign up is by downloading the Rubio’s app. It is available through the App Store or Google Play.  Once it has been downloaded create your account to sign up.
  2. If you don’t have a smartphone, you can also sign up for Rubio’s Rewards online by visiting rubios.com/rewards

How do I earn Rubio’s rewards?

There’s no need to count points with Rubio’s Rewards. Simply order your Rubio’s favorites, and get rewarded. It’s that easy! Every meal purchase made online, through our app, or when you check-in at our restaurants counts towards your next personalized reward.

How to check-in at Rubio’s?

Select the blue “check-in/scan” button on the Rubio’s app to scan your unique QR code at the register before you complete your order.

What if I forget to check-in at the register?

Don’t worry. If you forget to scan your app code at the register, you can scan your receipt barcode using the same blue “check-in/scan” button in the app. Just be sure to scan your receipt within 48 hours.

How many receipts can I save and scan later?

You can scan up to 2 receipts per day. All receipts must be submitted within 48 hours of your purchase.

What if I don’t have a smartphone?

If you don’t have the app, you can manually enter the code online when you visit rubios.com/rewards and log in. Just be sure to scan your receipt within 48 hours.

What if I ordered through the app or from rubios.com?

You automatically get credit for every purchase made using the Rubio’s app or online at Rubios.com. When ordering online, just make sure you’re logged in with your Rubio’s Rewards account and not as a guest.

What if I order through a third party delivery service (such as Grubhub, Doordash, or Ubereats)?

Third party delivery purchases are not eligible for Rubio’s Rewards.

What if I order gift cards from Rubios.com?

Gift card purchases do not count towards your next reward, however, food purchases made with a gift card will count when you check-in or scan your receipt.

Why do I need to check-in or scan my receipt?

All of these scans and check-ins help us get to know you better so we can personalize your rewards. Keep scanning when you visit, or make sure you’re logged in when you order through the app or online, and we’ll let you know when you’re getting close to your next Rubio’s reward.

What kind of rewards will I get?

Your first reward is a FREE TACO just for joining Rubio’s Rewards. After that, the more you visit, the more rewards you’ll get. Rubio’s Rewards will be personalized just for you. Rubio’s Rewards may include free food, exclusive discounts, special invitations and a few surprises along the way.

How do I redeem the reward I earned?

  • In our app or at Rubios.com: You can select any available reward at checkout before you place your order.
  • In our restaurants: You can scan the unique offer code at the register when ordering.

Does my reward expire?

Expiration dates may vary. Please check the expiration date of every reward and offer when you receive it to make sure you can enjoy it before it expires.

Can I redeem more than one reward per visit?

No, you are only able to redeem one reward every 4 hours. Rewards cannot be combined with any other offers or discounts.

If I redeem a reward during my order, do I still need to scan to earn credit for my purchase?

No, if you are redeeming a reward and adding an additional purchase, you automatically earn for that visit.

What if I click on redeem for a reward and I am not in the restaurant yet?

If you accidentally click “redeem” for your reward and are not yet in a restaurant, you will still be able to use your reward. You will receive an email with a redemption code that you can provide to the Rubio’s team member at the register.

If you are at the restaurant and the app closes or you lose the screen with the QR code, an orange bar will display at the bottom of the app with your active reward when you reopen the app.

How does the “Refer a Friend” work?

You can share your unique invite code with friends by selecting “Invite Friends” and send it them via text, email or social media to invite them to join Rubio’s Rewards. For every friend that joins and makes their first rewards purchase, you’ll get a delicious surprise.

Am I automatically a Rubio's Rewards member if I am already signed up for Beach Club?

No, the Rubio's Rewards program is separate from our Beach Club. Make sure you download our app and sign up for rewards so you can start earning!  If you are not sure if you are a member of Rewards, try logging in with your email and click "forgot password".  If your email address is not recognized, then you will need to create a Rewards account.

Can I earn rewards from Catering orders?

Yes! For phoned in pickup orders, simply scan your receipt in the app. You automatically get credit for every Catering pick up purchase made from the Rubio’s app or from Rubios.com. When ordering online,  just make sure you’re logged in with your Rubio’s Rewards account and not as a guest. Third party delivery purchases are not eligible for Rubio’s Rewards.

Who can join the rewards program?

The program is available at participating Rubio’s locations nationally, and is offered to anyone who is at least 13 years of age.

Is there a Birthday Reward and when will I receive it?

Absolutely! We send our birthday rewards 5 days before your birthday, as shown in your Rewards profile. If you didn’t receive your birthday gift 5 days before, please check that your birthday is in your profile (you can add it to your profile if it’s missing) and check your spam or junk folders.

Can I update my birthday?

Just as birthdays themselves can't change, the birthday listed on your Rubio’s Rewards account cannot be updated or changed. Luckily, this won't keep you from getting your birthday reward, it will only impact when you receive it. No matter the date, you'll always receive one birthday reward per year.

Our Guest Services Team cannot update the birthday listed on your account either. We appreciate your understanding!

 

If you have additional questions, please contact us here.