Rubio’s Gift Cards are powered by CashStar. CashStar is a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards. CashStar’s focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
What if someone makes a copy of my printed egift card?Mackenzie Whitlock2022-03-14T23:00:55+00:00
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact CashStar Customer Support immediately. Any value that has not been used can be re-issued to you as a new Gift Card.
Your eGift Card has cash value and should be safeguarded as such. If you lose your Gift Card, contact CashStar Customer Support immediately. If your Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact CashStar Customer Support.
How do I know the recipient actually received the egift card I sent them?Mackenzie Whitlock2022-03-14T22:58:15+00:00
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact CashStar Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
How do you prevent the egift card email from getting lost as spam?Mackenzie Whitlock2022-03-14T22:57:04+00:00
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam, or the recipient didn’t notice it in their email inbox. You will receive an email message confirming delivery of the eGift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
What exactly does the recipient receive when I send an egift card?Mackenzie Whitlock2022-03-14T22:56:15+00:00
An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient’s name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.
Can I reload my gift card after I’ve spent the full value?Mackenzie Whitlock2022-03-14T22:54:48+00:00
eGift Card: eGift Cards will be sent via email. Please see the “eGift Cards” section below for more information about eGift Cards.
Plastic Gift Card: You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process your order.
When will my recipient receive their gift card?Mackenzie Whitlock2022-03-14T22:48:56+00:00
eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the “eGift Cards” section below for more information about eGift Cards.
Plastic Gift Card: Delivery times are determined by the Shipping Method selected. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift card.