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Have a question? Check out our FAQs.

How does my organization earn money from this program?2022-01-12T20:09:26+00:00

30% of all pre-tax sales brought in by your fundraiser will be donated directly to your organization.

Are there any requirements that need to be met in order to receive a donation check?2022-01-12T20:10:10+00:00

Yes. Your fundraiser must generate a minimum of $150 in net sales in order for a donation to be made. Pre-tax sales from a Rubio’s Fundraiser may only be applied with orders placed on the day and time the fundraiser is booked. Alcohol sales and gift card purchases are not included.

When will my organization receive the donation?2022-06-24T18:11:23+00:00

One day after your event, sales and donation results from your fundraising event will be available in your fundraiser account dashboard. You can view this information online by logging into your account at www.rubios.com/fundraisers.

A check will be issued to your organization within 4-6 weeks of your event. If it has been more than 6 weeks since your event, and you still have not received a check, please contact us.

What kinds of organizations qualify to hold a Rubio’s Fundraiser?2022-01-12T20:13:33+00:00

Any non-profit organization is eligible to participate in our fundraiser program. Here are a few examples of organizations that have participated:

Schools, School Bands, Sports Teams, Booster Clubs, Boy/Girl Scouts, Camps, Cheerleading Squads, Religious Organizations, Little League Teams, Parent Teacher Organizations, Charitable Organizations, Sororities/Fraternities, Student Councils, Teams in Training and more!

OK, I want to throw a Rubio’s Fundraiser. How do I apply?2022-01-12T20:14:53+00:00

Applying is easy. The first step is to confirm what type of non-profit organization you are. This will determine what information is needed to apply. 501(c)3 organizations are recognized by the government as tax exempt under section 501(c)3 of the Internal Revenue Code, therefore they are not taxed for any donations earned. Please note, there are many types of non-profit organizations that do not have this status. You can confirm your organization’s status on the IRS website: https://apps.irs.gov/app/eos/

How do I apply for my 501(c)3 organization?2022-01-12T20:15:22+00:00
  • Sign in or create a fundraiser account.
  • Submit a valid 501(c)3 Tax I.D. or Employer Identification Number.
  • Fill out the Rubio’s Fundraiser application form online.
  • You should receive a confirmation email within 3 business days after submitting your application. If you have not received a confirmation within that time, log into your account to review the status of your fundraiser.

Note: All fundraiser applications for 501(c)3 organizations must be submitted at least 14 days in advance

How do I apply for my non-501(c)3 organization?2022-01-12T20:20:59+00:00
  • Sign in or create a fundraiser account.
  • Fill out the Rubio’s Fundraiser application form online.
  • Submit your organization’s Tax I.D or Employer Identification Number.
  • Upload a completed and signed copy of your organization’s W-9.
    • If your organization earns more than $600 in a calendar year, an IRS 1099 Miscellaneous Income Form will be sent to the address provided on the W-9 during the application process for tax reporting purposes.
  • Fill out the Rubio’s Fundraiser application form online.
  • You should receive a confirmation email within 5 business days after submitting your application. If you have not received a confirmation within that time, log in to your account to review the status of your fundraiser.
  • Note: All fundraiser applications for non-501(c)3 organizations must be submitted at least 14 days in advance.
When can we hold our event?2022-04-22T16:45:59+00:00

When you make your reservation online, the calendar will show available dates at your selected Rubio’s location. We suggest Monday, Wednesday, or Thursday evenings between 4-8 pm. The date and time of your fundraiser will depend on the location you have selected. If your preferred date is blacked out, there may already be a fundraiser booked for that date, or the date has been blocked by the Rubio’s Team. Rubio’s does not host fundraisers on Tuesdays, Fridays, or major/promotional holidays. All fundraiser applications must be submitted at least 14 days in advance.

Please be advised: Your fundraiser time may be subject to change after confirmation. Please verify that your location’s operating hours have not been modified prior to your event. The fundraiser dashboard will not update the time of your fundraiser automatically after it has been approved. If you have any concerns regarding modified hours for the location of your fundraiser, please contact Rubio’s Guest Services at 1-800-354-4199.

Where can we hold our event?2022-01-12T20:22:45+00:00

Browse from over 150 locations with our store locator to find the Rubio’s that works best for your organization.

May I schedule my fundraiser at multiple restaurants?2022-04-22T16:47:41+00:00

If you’re expecting more than 350 guests, you may be eligible to host your event at two locations simultaneously. For consideration, please contact Rubio’s Guest Services at 1-800-354-4199. Be sure to provide your name, phone number, email, preferred date and locations, and the reason you would like to host at multiple locations. Multi-restaurant fundraisers are handled on a case-by-case basis. A member of the Rubio’s Team will assist you with scheduling if approved.

I am having difficulty scheduling my fundraiser online. What should I do?2022-04-22T16:48:48+00:00

Be sure you are choosing a day shown in grey on the calendar. Days that are not available are shown in red. If you are still having trouble, please contact Rubio’s Guest Services at 1-800-354-4199.

How can I make changes to my event?2022-04-22T16:49:14+00:00

To change the date, time or location of your fundraiser contact Rubio’s Guest Services at 1-800-354-4199. A member of the Rubio’s Team will follow up to assist you.

How many fundraisers may I schedule?2022-01-12T20:24:54+00:00

You may schedule one fundraiser every four weeks and may schedule up to six months in advance. Please note, all fundraisers must be submitted at least 14 days in advance.

How do I cancel my event?2022-01-12T20:25:30+00:00

You can cancel your fundraiser by logging into your fundraiser account, selecting the fundraiser, and selecting “cancel.” We hope you will plan another Rubio’s Fundraiser soon.

My application is on “hold.” How can I fix it?2022-01-12T20:48:57+00:00

If your fundraiser is on “hold,” there was a problem with your application. Please check your email to confirm what item needs to be updated. Log into your fundraiser account, select the appropriate fundraiser and click “View, Edit or Cancel.” Update your fundraiser application with the required changes and resubmit.

These are the most common fundraiser application problems:

  1. The W-9 submitted during the booking process was not signed.
    1. Please sign and re-upload.
  2. The TIN/EIN provided during the booking process does not match the TIN/EIN on your W-9.
    1. Please confirm that these numbers match exactly.
    2. If the TIN/EIN number provided in the application was incorrect, you will be required to cancel your current fundraiser and resubmit a new application.
  3. The “Organization Name” on your W-9 does not match the “Check Made Payable” information provided during the booking process.
    1. Confirm that your “Check Made Payable” information matches the Organization Name and resubmit.
  4. The W-9 provided during the booking process is from a prior year.
    1. Obtain a signed 2022 W-9 from your organization.
    2. Re-upload a copy of your organization’s W-9.
  5. The W-9 submitted during the booking process was corrupted or unable to be opened for verification.
    1. Please check that the W-9 file type you submitted is universally supported (JPG, PDF, and Doc).
  6. The W-9 submitted during the booking process is blank.
    1. You will need to complete, sign and resubmit your organization’s W-9.

Please be aware: If your fundraiser has been placed on a hold, you will receive an email notification. If you do not update your application, your fundraiser will automatically be cancelled after 48 hours.

I’ve been approved! What happens now?2022-01-12T20:49:25+00:00

Once approved, we’ll send you an email confirmation for your event. A copy of your custom fundraiser flyer and social media post can be downloaded directly from your fundraiser account dashboard.

How do I make my event a success?2022-01-12T20:50:15+00:00

After you’ve scheduled your Rubio’s fundraiser, maximize your event’s exposure to ensure a big turnout and an even bigger donation:

  • Announce your Rubio’s fundraiser and include a copy of your flyer on your organization’s website, newsletter, or portal.
  • Email the flyer to your students, friends, family, office, school, supporters, etc.
  • Post the customized social media image on Facebook, Instagram, or Twitter. You can also create your own image if you’d prefer.

Most important, cast a wide net. The more people that attend your Rubio’s Fundraiser, the more money your organization will earn. There are lots of convenient, easy ways for your supporters to participate. Order online for contact-free and worry-free pick up or delivery, or place an order in restaurant for takeout or dine in. Catering orders are also welcome with 24-hour advance notice.

I never received my confirmation email or flyer. What should I do?2022-01-12T20:50:44+00:00

After submitting your application, confirmation emails and flyers should arrive within 5 business days. Be sure to check your spam folder. You can also check your fundraiser account to check the status of your application.

I cannot open the fundraiser flyer that I downloaded. What do I do?2022-04-22T16:50:49+00:00

You need Adobe Acrobat Reader—free from Adobe—on your computer to open the flyer in .pdf format. If you don’t have it, you can download it here: https://get.adobe.com/reader/. If you are still having trouble, please contact Rubio’s Guest Services at 1-800-354-4199.

I deleted my flyer or social media image by accident. How can I get a new one?2022-01-12T20:51:42+00:00

A copy of your flyer or social media image can be downloaded by logging into your fundraiser account. You will see each of your fundraisers listed under “Upcoming Reservations.” Find the appropriate fundraiser and click on the flyer or social media image needed.

I need to make a change to my fundraiser flyer or social media image. What can I do?2022-04-22T16:51:17+00:00

Fundraiser flyers and social media images are automatically generated. If there is an issue with any of the information listed, please contact Rubio’s Guest Services at 1-800-354-4199. Image changes can be made in special cases (i.e., religious views), other change requests will be approved or denied at the discretion of the Rubio’s Team.

How do we ensure all sales are attributed to our fundraiser?2022-01-12T20:52:58+00:00

Online Orders: Please ensure all guests placing online/app orders are doing so during the scheduled fundraiser date and time, and at the appropriate location. All supporters should enter the coupon code “DONATE” in the coupon/promo code field at checkout.

In Restaurant Orders: For in restaurant orders, your fundraiser attendees are responsible for showing the QR Code to our Cashier Team prior to the completion of the transaction. Codes cannot be added after payment has been processed. Our Team is not required to ask attendees if they are part of the fundraiser. Only the flyer provided by Rubio’s in your fundraiser dashboard will be accepted.

Can I use another reward or coupon with the fundraiser coupon code?2022-01-12T20:53:28+00:00

Unfortunately, no other rewards or coupons can be applied to the order. If you do not use the fundraiser coupon code at checkout, your order will not be applied towards the fundraiser.

My fundraiser attendees want to visit outside of my fundraiser’s approved time allotment. Will their sales go toward my fundraiser?2022-01-12T20:53:55+00:00

No. Sales will only count towards your fundraiser during the approved date and time scheduled. Fundraiser sales cannot be added once the fundraiser is complete.

The restaurant I have chosen is on modified hours. Will my fundraiser be affected?2022-04-22T17:03:36+00:00

Yes. If your restaurant is currently operating on modified hours, your fundraiser time may be affected. Please verify that the operating hours of your store have not been modified prior to your fundraiser. If hours have been modified, please notify all fundraiser attendees. We apologize for any inconvenience this may cause.

If you are concerned that modified hours will affect the outcome of your fundraiser, please contact Rubio’s Guest Services at 1-800-354-4199 to reschedule immediately.

How can I see how much my fundraiser raised?2022-01-12T20:57:11+00:00

One day after your event, sales and donation results from your fundraising event will be available in your fundraiser account dashboard. You can view this information online by logging into your fundraiser account dashboard at www.rubios.com/fundraisers.

My fundraiser sales were below $150. Will I still receive a donation check?2022-01-12T20:57:37+00:00

No. Your fundraiser must generate a minimum of $150 in net sales in order for a donation to be made. Pre-tax sales from a Rubio’s Fundraiser may only be applied with orders placed on the day and time the fundraiser is booked. Alcohol sales and gift card purchases are not included.

I think the sales on my fundraiser are incorrect.2022-04-22T16:52:03+00:00

If you think your sales have been attributed incorrectly, please take some time to speak to your attendees. Ask if they provided the Rubio’s Team the flyer before the completion of their transaction and attended the event during the allotted time. If they answer “yes” to both questions, gather 3-5 receipts from your attendees and contact Rubio’s Guest Services at 1-800-354-4199. A member of the Rubio’s Team will follow up to investigate further.

How do I host a another fundraiser?2022-01-12T20:58:52+00:00

If you want to host a fundraiser for the same organization, go to your fundraiser account dashboard at www.rubios.com/fundraisers. From your menu, you will be able to select a past fundraiser and click “Create One Like It.” After re-inputting your Tax I.D. or Employer Identification Number, your new fundraiser application will be pre-loaded with the information you have previously provided. Simply change the date and time for your new fundraiser and submit.

How do I sign up for Rubio’s Rewards?2022-05-10T13:44:38+00:00

The Rubio’s app is the best way to sign up for Rewards, manage your account and easily order and reorder your favorite Rubio’s menu items! Download it through the Apple App Store or Google Play Store and create your account to sign up. You can also sign up online by visiting rubios.com/rewards.

Do I need to join Rubio’s Rewards if I’m already in the Beach Club/eClub?2022-03-01T17:33:19+00:00

YES! Even if you’re receiving our emails, you’ll want to join Rubio’s Rewards – it’s the only way to earn Rubio’s Rewards and unlock our best deals and offers.

If you are not sure if you are a member of Rewards, try logging in with your email and click “forgot password.” If your email address is not recognized, then you will need to create an account to sign up for Rubio’s Rewards.

How do I check in?2022-03-01T17:34:02+00:00

There are two ways to check in with Rubio’s Rewards:

  • For online/app orders: You are automatically checked in when you place an order through the app or your online account at rubios.com.
  • For orders placed at the restaurant: Go to the Rewards section of the app, select “Check-in / Scan” and scan the QR code before you pay. Don’t have the app handy? You can also check in by providing your email or phone number to the Rubio’s cashier.
What if I forgot to check in at the register?2022-03-01T17:34:41+00:00

You can still get credit for your order by scanning or manually entering the QR code on your receipt. From the Rewards section of the app, select “Check-in / Scan” and hit the button to scan or manually enter your QR code. You can scan up to two receipts per day, within 48 hours of your purchase.

Can I check in and use Rewards for delivery?2022-03-09T21:00:45+00:00

You can earn and redeem Rewards on delivery orders placed online or through the Rubio’s app, plus you get lower menu pricing than any third-party delivery app. Orders placed on third-party delivery services like Doordash, GrubHub or Uber Eats are not eligible for Rewards.

How do I redeem a reward?2022-03-01T17:38:44+00:00
  • For App Orders:
    • Place your order as usual.
    • After selecting “Make Payment,” click “View Rewards” at the top of the screen to see your available rewards.
    • Select the button to the right of the Reward you want to use and then hit “Apply” at the bottom of the screen to continue to checkout.
  • For Online Orders:
    • Log in to your account and place your order as usual.
    • Before you “Proceed to Checkout,” you will see your available Rubio’s Rewards listed in the right-hand column under your payment information.
    • Select “Apply” below the offer you would like to use and then continue to place your order.
  • In Our Restaurants:
    • Go to the Rewards section of the app to view your available rewards.
    • Select “Check-in / Scan” and scan the QR code at the register when placing your order.
    • Tell the cashier which Reward you’d like to apply, and they’ll take care of the rest.
  • Note: Only one reward or coupon can be used per order.
Do my rewards expire?2022-03-01T17:39:20+00:00

Expiration dates will vary. Please check the expiration date of every reward and offer to be sure you can enjoy it before it expires.

Can I redeem more than one reward per visit?2022-03-01T17:39:53+00:00

No, you are able to redeem one reward every 30 minutes. Rewards cannot be combined with any other offers or discounts.

Is there a birthday reward, and when will I receive it?2022-03-01T17:40:26+00:00

Of course! We send our birthday rewards 5 days before your birthday, as shown in your Rewards profile. If you didn’t receive your birthday gift 5 days before, please check that your birthday is in your profile (you can add it to your profile if it’s missing) and check your spam or junk folders.

How do I update my contact information?2022-03-01T17:41:08+00:00

In the app, select the “More” tab, then select “Profile.”  You can update your contact information or favorite location on this screen, and then select “Save changes.”

You can also update your contact information online at rubios.com.  Sign in and select “Edit Profile.” You can update your contact information or favorite location on this screen, and then select “Save changes.”

Can I change my favorite location?2022-03-01T17:42:01+00:00

Yes. In the app, select the “More” tab, then select “Restaurants.”  Select the restaurant you would like to be your favorite and then select “Mark as Favorite.”

You can also update your favorite location online at rubios.com.  Sign in, select “Edit Profile” and select a new favorite location from the drop-down menu, and click “Update.”

Can I schedule my order in advance?2022-03-01T17:42:42+00:00

Yes. You may schedule your Catering order online up to 7 days in advance.

How far in advance do I need to place my Catering order?2022-03-01T17:43:05+00:00

We encourage guests to place their catering orders in advance to ensure we have your order ready to go when you need it.  If you have a last-minute catering need, please contact one of our restaurants directly to place your order.

How many People do your Build Your Own Taco Bars and Burrito Platters feed?2022-03-01T17:43:29+00:00

Our Small Taco Bar and Burrito Platters feed approximately 5 people, and our Regular Taco Bar and Burrito Platters feed approximately 10 people.

Can I customize my Taco Bar?2022-03-01T17:43:52+00:00

Yes! When placing your order, you will have the ability to choose from a variety of protein options, as well as “No- Fried” Pinto Beans™ or Black Beans, Citrus Rice or Mexican Rice, and choice of Corn or Flour Tortillas. If you have specific customization requests, please contact the restaurant directly.

Do you have individually wrapped Catering options?2022-03-01T17:44:15+00:00

Yes! Our burrito boxes are served in individual boxes. Each box includes your choice of select burritos, “No-Fried” Pinto Beans™, Tortilla Chips, 2 signature Salsas and a Chocolate Chunk Cookie.

What are your most popular Catering items?2022-03-01T17:44:36+00:00

Our Build Your Own Taco Bars are a fan favorite when it comes to ordering for a large group. Our Taco Bars allow each of your attendees to customize their own tacos, and is convenient for groups that are looking to accommodate a variety of dietary needs.

Can my order be delivered? Is there a delivery fee?2022-03-01T17:45:00+00:00

We are able to accommodate delivery on most orders located near a Rubio’s Restaurant. Please verify delivery is available for your specific location by visiting https://order.rubios.com/. Delivery fees may vary by order. Total fees can be viewed on the checkout page when placing your order.

Can I change my order after it has been placed online?2022-03-01T17:45:28+00:00

To change your order, you will need to contact the restaurant to cancel your order first and then you can place a new order online.  If you need to add to your order, you can either place a second order online or contact the restaurant to add any items.

Are there any fees associated with rubio’s gift cards?2022-03-14T22:46:33+00:00

No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.

How do I cancel the purchase of a gift card?2022-03-14T22:49:37+00:00

If your Gift Card has not been delivered, you can cancel your purchase by contacting CashStar Customer Support. Cancellation is subject to limitations.

When will my recipient receive their gift card?2022-03-14T22:48:56+00:00

eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the “eGift Cards” section below for more information about eGift Cards.

Plastic Gift Card: Delivery times are determined by the Shipping Method selected. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift card.

What are the shipping options?2022-03-14T22:50:20+00:00

eGift Card: eGift Cards will be sent via email. Please see the “eGift Cards” section below for more information about eGift Cards.

Plastic Gift Card: You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process your order.

How do I check my order status and delivery?2022-03-14T22:50:59+00:00

Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift card.

Where can I use my gift card?2022-03-14T22:52:24+00:00

You can use your Gift Card at any Rubio’s location (excluding Casino locations).

When does the gift card expire?2022-03-14T22:53:56+00:00

There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don’t forget.

Can I reload my gift card after I’ve spent the full value?2022-03-14T22:54:48+00:00

Not at this time.

What exactly does the recipient receive when I send an egift card?2022-03-14T22:56:15+00:00

An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient’s name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.

How do you prevent the egift card email from getting lost as spam?2022-03-14T22:57:04+00:00

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam, or the recipient didn’t notice it in their email inbox. You will receive an email message confirming delivery of the eGift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

How do I know the recipient actually received the egift card I sent them?2022-03-14T22:58:15+00:00

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact CashStar Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

Is my order secure?2022-03-14T22:59:15+00:00

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact CashStar Customer Support.

What if I lose my gift card?2022-03-14T23:00:04+00:00

Your eGift Card has cash value and should be safeguarded as such. If you lose your Gift Card, contact CashStar Customer Support immediately. If your Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

What if someone makes a copy of my printed egift card?2022-03-14T23:00:55+00:00

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact CashStar Customer Support immediately. Any value that has not been used can be re-issued to you as a new Gift Card.

Who is CashStar?2022-03-14T23:01:25+00:00